Refund policy

Last updated: 13 October 2026

We want you to love what you buy from Bull Up Darts. If something isn't right, here's how returns and refunds work. Nothing in this policy affects your legal rights.

Changed your mind? Your 14-day right to cancel

If you're in the UK and you buy from us online, you have the right to cancel your order for any reason within 14 days of the day you receive it.

  • To cancel, email us at bullupdarts@gmail.com with your order number and the items you want to return. We'll reply with the returns address.
  • Please send the items back within 14 days of telling us you want to cancel.
  • Items should be unused and returned in their original condition and packaging. You can handle them as you would in a shop to check them, but if they've been used or damaged, we may reduce your refund to reflect that.
  • For change-of-mind returns, you pay the cost of sending the items back. We recommend a tracked service, as we can't refund items that don't reach us.

Your refund

We'll refund you within 14 days of receiving the items back, or of you giving us proof that you've sent them, whichever is sooner. Refunds go back to your original payment method.

If you cancel your whole order, we'll also refund the cost of standard delivery. If you chose a faster paid option such as Express or 1st Class, we'll refund the cost of standard delivery only.

Faulty, damaged or wrong items

If anything arrives faulty, damaged or not as described, please email us with your order number and a photo. Under the Consumer Rights Act 2015:

  • Within 30 days of delivery, you're entitled to a full refund.
  • After 30 days, we'll offer a repair or replacement first, and a refund if that doesn't fix the problem.

We'll cover the cost of returning faulty or incorrect items.

Dart Packs

Dart Packs are sold at a bundle price. To return a pack for a full refund, please send back all the items in it. If you'd like to return only part of a pack, get in touch and we'll sort it out.

Items we can't accept back

  • Gift cards, unless they're faulty.
  • Items that have been used, unless they're faulty.

Questions

Email bullupdarts@gmail.com. A real person reads every message.